Support & Questions

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Frequently Asked Questions

How do I place an order?

Browse products, add them to your cart, and proceed to checkout. You’ll be guided through payment and shipping steps.

What payment methods are accepted?

We accept major credit/debit cards, FPX online banking, e-wallets, and other secure payment gateways listed at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Use it on our courier’s website to track delivery progress.

How long does delivery take?

Delivery within Malaysia usually takes 2–5 business days. International shipping may take longer depending on your location.

What is your return & refund policy?

You may request a return within 7 days of receiving your item if it’s defective or incorrect. Refunds will be processed once the item is inspected.

Do products come with a warranty?

Yes. Most electronics include a manufacturer’s warranty. Warranty periods vary by product—please check the product page for details.

Can I change or cancel my order?

You can request changes or cancellations before your order has shipped. Please contact us immediately with your order number.

How do I contact support?

You can fill in the support form above or email us at [email protected]. For urgent issues, call us at +60 14-965 1041.