Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have.

2. Data We Collect

• Information you give us: Name, email address, phone number, billing/shipping address, and other information you provide when you contact us or create an account.
• Information we collect automatically: IP address, device and browser information, usage data, and cookies.
• Payment data: When you make a purchase we may collect payment card details — these are processed by our third-party payment processor and we do not store full payment card numbers on our servers.

3. How We Use Your Data

We use personal data to:

• Provide and improve our Services;
• Process orders and payments;
• Communicate with you about orders, updates, and promotions (where you have consented);
• Comply with legal obligations and prevent fraud.

4. Legal Bases for Processing

We process personal data on the grounds of:

• Performance of a contract;
• Compliance with a legal obligation under Malaysian law;
• Our legitimate interests (e.g., improving services, fraud prevention); and
• Your consent, where required (e.g., marketing emails).

5. Cookies and Tracking

We use cookies and similar technologies to operate the Services, analyze usage, and support advertising. You can control cookies through your browser settings and, where available, via our cookie preference controls.

6. Sharing and Disclosure

We may share personal data with:

• Service providers who perform services on our behalf (payment processors, hosting providers, email services);
• Law enforcement or regulators when required by law;
• Affiliates in connection with a business transfer (sale, merger, reorganization).

7. International Transfers

We may transfer personal data to countries outside Malaysia. When we do, we will ensure appropriate safeguards are in place in accordance with applicable law.

8. Data Retention

We retain personal data only for as long as necessary to provide the Services and to comply with legal obligations. Retention periods vary by the type of data and purpose of processing.

9. Your Rights

You have rights under the PDPA, including access, correction, and withdrawal of consent. To exercise these rights, contact us at [email protected].

10. Children

Our Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children without parental consent.

11. Security

We implement reasonable technical and organizational measures to protect personal data, but no system is completely secure. If you suspect a security issue, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" above and notify users where required by Malaysian law.

13. Contact

If you have questions or wish to exercise your rights, contact us at [email protected] or call +60 14‑965 1041.